Auto Responder automatically checks your database for records meeting a specified filter's criteria. When a record or records meet the criteria, a response is generated. The response can be an SMS and/or an email that gets queued to the Automation Server.
The response can include merge information and document attachments. Email responses can be sent either to the contact's email address, or to a specified email address or group of addresses, such as customer support representatives.
Auto Responder can create an activity and/or stamp the contact's notepad when it creates a response. You determine how Auto Responder works with any database by creating profiles. You can create profiles for any or all of your databases, and you can create multiple profiles for each database.
Here are some examples.

Example 1: Call Center Application
Let's say you have a person answering your incoming sales line. When the calls come in, this person is instructed to add a new record, then schedule a SMS or email to the contact to send the requested material. In this case, the Auto Responder can be set up to automatically send the document as selected by the operator. You no longer need to train them how to queue a SMS or email.

Example 2: Lead Generation
Assume you have a Prospect database. You just purchased several thousand names and would like to do a broadcast Email or SMS. You may want to send an email if they have an e-mail address, otherwise you would want to send a SMS. Without Auto Responder, you would have to create a filter to separate the records, then queue the filtered e-mail and SMS separately, depending on the condition. With Auto Responder, you do not need to manually queue either group. You can set up Auto Responder to determine whether an Email or SMS is appropriate, then as soon as the records are imported, it will automatically start sending the materials

Example 3: Sales & Marketing
When sales people talk to prospects, they often need to Email or SMS product brochures and other sales material. Without Auto Responder, they would have to launch the SMS or Email program, select the documents and then queue them to the Automation Server. With Auto Responder, the database can be configured so all they would have to do is to select check boxes in the record for the documents they would like to send, and save the record.