HelpDesk is a database driven help system for the support and assistance of customers. Many different product and service types can be supported.

• Built-in knowledge base for the storage of problem descriptions, their causes and solutions.
• Powerful knowledge-base searching facility.
• Escalation of support in need.
• Details of all calls categorized for analysis and appropriate management action.
• Extensive reporting.
• Time recording for analysis and billing if appropriate.
• Multiple customer communication options available.
• Full record of calls from each customers and for every product and service.